Terms and Conditions

This document outlines the terms and conditions between the customer and Capricia, confirming the roles and responsibilities of both parties, and our mutual understanding of the engagement's objectives and limitations.

CAPRICIA WORK PROCESS OVERVIEW

Ordering:

As a customer, it is your responsibility to confirm the accuracy of selections for online, mail and phone orders, understanding the unique choices and measurements involved in our products. We are here to assist, but please seek contractor help for the precise measurements of your customized door and other products we offer.

Payment:

Capricia requires a 30% upfront deposit on all custom orders, covering expenses like 3D models and material acquisition. The remaining 70% is due before shipping, with tax and shipping costs added to the final invoice.

Production:

In case of customized product, once we understand your specifications, We provide a technical drawing for you to approve. After approval, the good enters in production.

Lead Time:

Lead times are estimates, not guarantees. Shop drawings are issued chronologically based on order dates. Extensive revisions may incur additional charges. Customer review delays may extend quoted lead times. The quoted lead time starts upon receiving the first payment and in case of customized product receiving signed work order drafts and start production.

'Rush' orders incur additional fees and are prioritized. Shop drawings are issued within 5 business days, and customer approval within 1 business day is essential. Delays extend quoted lead times.

Shipping:

While the customer is responsible for all shipping costs, Capricia aims to provide a seamless shipping experience for your custom wood doors. We work with a number of vendors to ensure the proper crating, handling, transport, and delivery services to our customers.

If you have any questions or require assistance, feel free to contact our customer service team at contact@capricia.store

CUSTOMER RESPONSIBILITIES

In case of costumized art wood, Customer responsibilities include confirming materials selections and design before ordering, approving product work orders and transactions, and providing accurate and timely information. Any unwritten promises not agreed upon by both parties and senior management may not be honored.

Upon Product Delivery:

Inspect orders within 48 hours for shipping damage or missing parts.

Damaged Orders and Missing Items:

For products damaged during shipping, please contact us at contact@capricia.store within 48 hours of delivery to initiate a shipping claim. Include pictures of the damage in your email for verification. We cannot be held responsible for items missing after delivery.

Report lost or missing items within 48 hours of delivery.

Insurance on all products is the responsibility of the client and should be addressed and contracted with the vendor prior to shipment.

Installation:

Capricia is does not fabricate hardware and is not responsible for installation. Customers are responsible for inspecting products before installation. We strongly recommend that the customer contract with a licensed professional carpenter or general contractor to select and install the proper door hinges and/or framing. Capricia is not responsible for installation or removal costs.

Shipping Policy:

Customer is responsible for shipping and crating costs. Capricia aims to provide a seamless shipping experience for your custom wood products. Please note the following shipping guidelines:

Oversized Crates: Capricia is not responsible for additional costs associated with the delivery or pickup of oversized crates.

Additional Delivery Charges: In some cases, an extra fee may be arranged directly with the freight company for delivery beyond the curbside. Capricia is not responsible for this cost, and if desired, it should be coordinated directly with the carrier.